Casino88 is committed to protecting the privacy and security of every member's personal information. This policy clearly explains how your data is collected, used and safeguarded.
How Casino88 keeps your personal data safe and in your control.
All data transmitted between your device and casino88's servers is protected by 256-bit SSL encryption — the same standard used by international financial institutions.
Your personal data is stored on servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. Only authorised personnel can access it.
You have full control over your data. Casino88 provides tools for you to review, update and delete your personal information through your account settings.
Casino88 does not sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent.
Your bank account and e-wallet information is used solely to process transactions you request. Payment data is not stored in plain text.
You may opt in or out of marketing communications from Casino88 at any time through the notification settings in your account.
Quick Summary: Casino88 collects only the data necessary to manage your account and process your transactions. Your data is never sold to third parties and is protected with high-grade encryption at all times.
This Privacy Policy explains how Casino88 ("we", "Platform") collects, uses, stores and protects the personal information you provide when using our services at casino88.pw or through the Casino88 mobile app.
We understand that privacy matters deeply to every individual, especially when it involves financial and online gaming platforms. That is why Casino88 designed its data handling system on a "minimum necessary" principle – we only collect information that is genuinely required to deliver the best service to you.
By registering or using Casino88, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Casino88 collects your personal data through various interaction points. Below is a detailed breakdown of the types of data collected and the reasons for collection:
| Data Categories | Example Information | Purpose |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth | KYC |
| Contact | Phone number, email address | Account |
| Finance | Bank account number, bank name, e-wallet | Payment |
| Technical | IP address, device type, browser, OS | Security |
| Usage | Game history, preferences, active session time | Products |
| Communication | Support chat logs, emails sent | Support |
Casino88 does not collect sensitive data such as health information, religious beliefs, political views, or sexual orientation. We also do not store your e-wallet PIN or password in any form.
All collected data is used solely for legitimate and specific purposes. casino88 uses your personal information for the following:
Registering new accounts, verifying identity through the KYC process, handling logins, and keeping your account secure at all times.
Processing your deposits and withdrawals, verifying payments, maintaining transaction records, and resolving any financial disputes.
Answering your inquiries, resolving technical issues, and providing the assistance you need via live chat or email.
Detecting suspicious activity, preventing fraud, blocking multiple account usage, and ensuring compliance with legal requirements.
Analyzing aggregated usage patterns to improve platform features, enhance performance, and personalize the user experience.
Sending important notifications about your account, promotions you have joined, and policy updates that affect your use of the platform.
Casino88 does not sell your personal data to any third party. However, in certain situations, your information may be shared with the following parties for legitimate purposes:
Information required to process transactions is shared with integrated payment service providers such as DuitNow, FPX, Touch 'n Go, and GrabPay. This sharing is limited strictly to data necessary to complete the transaction.
Member IDs (not full personal information) are shared with third-party game providers such as Pragmatic Play and Evolution Gaming to enable access to their games. These providers are bound by strict confidentiality agreements.
Casino88 will disclose your personal information to the relevant authorities where required by law, court order, or direction from a lawful authority.
All third parties that receive your data from casino88 are bound by data processing agreements that prohibit them from using that information for any purpose other than what has been specified.
Casino88 continuously invests in security infrastructure to ensure your personal data is always protected. The security measures we employ include:
All communications between your device and casino88's servers are fully encrypted.
Data servers are protected by a multi-layered firewall system that is updated on a regular basis.
An automated monitoring system detects and responds to any suspicious activity.
Additional security layers are available to protect access to your account.
While casino88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your own login credentials confidential.
Casino88 uses cookies and similar technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
These cookies are required for core casino88 platform functions such as login verification, session validation, and security. Without them, the platform cannot operate properly. You cannot disable this type of cookie.
These cookies save your preferences such as display language, time zone, and display settings to ensure a more comfortable experience each time you use the platform.
We use aggregated, anonymised analytics data to understand how members use the Casino88 platform. This information helps us continuously improve platform features and performance over time.
You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of the Casino88 platform.
As a casino88 member, you have certain rights regarding your personal data. casino88 fully respects these rights:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 14 business days.
If you find that any of your personal information is inaccurate or outdated, you can update it through your account settings or by contacting support.
You may request deletion of your personal data upon closing your Casino88 account, subject to applicable legal record-keeping requirements.
You may object to the use of your data for direct marketing purposes at any time through the notification settings in your account.
You may request your personal data in a machine-readable format for transfer to another platform if needed.
To submit any request regarding your privacy rights, contact the casino88 support team via live chat or email at [email protected]. We will process your request within the designated timeframe.
Casino88 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you find that your child has registered with casino88, please contact our support team immediately for corrective action.
Casino88 encourages parents and guardians to use appropriate parental control software to restrict their children's access to online gaming platforms.
Casino88 retains your personal data for as long as your account remains active and for a defined period after account closure, depending on applicable legal and business requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Basic account information | Throughout active account period + 5 years | Compliance |
| Financial transaction records | 7 years after transaction | Legal |
| KYC Documents | 5 years after account closure | Compliance |
| Support chat logs | 2 years | Quality |
| Aggregated analytics data | 3 years | Products |
Once the designated retention period has ended, your personal data will be securely deleted or anonymized from casino88's systems.
Casino88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or improvements to our services.
Any significant changes to this Privacy Policy will be communicated to all registered members via in-platform notifications or email at least 7 days before the changes take effect. The latest update date is always displayed at the top of this page.
Continued use of the casino88 platform after a policy change takes effect constitutes your acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, the casino88 team is ready to assist through the following channels:
Over 500,000 Malaysian members trust casino88 with their data and finances. A secure, transparent, and responsible platform awaits you.